定 價:26 元
叢書名:示范性高等院校應用型規(guī)劃教材.旅游與酒店管理專業(yè)
- 作者:陶仕娟 主編
- 出版時間:2014/9/1
- ISBN:9787561851555
- 出 版 社:天津大學出版社
- 中圖法分類:U695.1
- 頁碼:180
- 紙張:膠版紙
- 版次:1
- 開本:16開
陶仕娟主編的《郵輪實用英語》以郵輪服務工作過程為載體,按照國際郵輪的服務核心崗位的需要,將郵輪服務整合為前臺、客艙、餐廳、娛樂四大模塊,引導學生掌握服務英語的表達技巧。在每個工作模塊之內(nèi),依據(jù)相應崗位的服務職責、關鍵環(huán)節(jié)、操作流程與操作技能安排教學與訓練單元,讓學牛在清楚理解各個工作崗位的標準程序,模擬對客服務、處理投訴、應對突發(fā)情況等工作過程,使學牛能夠逐個環(huán)節(jié)地掌握國際郵輪服務的語青應用和崗位操作技能。
Part Ⅰ Check In Out
Unit One Making Reservation
Unit Two Check In
Unit Three Concierge Service
Unit Four Handling Complaints
Unit Five Cashier
Part Ⅱ Housekeeping Department
Unit Six Chamber Service
Unit Seven Laundry Service
Unit Eight Special Services
Unit Nine Maintenance Service
Unit Ten Amenities
Part Ⅲ Food and Beverage
Unit Eleven Table Reservation
Unit Twelve At the Chinese Restaurant Part Ⅰ Check In & Out
Unit One Making Reservation
Unit Two Check In
Unit Three Concierge Service
Unit Four Handling Complaints
Unit Five Cashier
Part Ⅱ Housekeeping Department
Unit Six Chamber Service
Unit Seven Laundry Service
Unit Eight Special Services
Unit Nine Maintenance Service
Unit Ten Amenities
Part Ⅲ Food and Beverage
Unit Eleven Table Reservation
Unit Twelve At the Chinese Restaurant
Unit Thirteen At the Western Restaurant
Unit Fourteen At the Bar
Unit Fifteen Room Service
Part Ⅳ Cruise & Service Department
Unit Sixteen At the Fitness Center
Unit Seventeen Shopping
Unit Eighteen Shore Excursiorr
Unit Nineteen At the Theatre