第1章　工作場景中的行為 1.1　觀察組織情境中的行為 ...............................................................................................003 1.2　組織行為學的學科范式 ...............................................................................................009 1.3　組織行為學的歷史發(fā)展 ...............................................................................................017 第2章　辨別個體差異 2.1　人口統(tǒng)計變量 ...............................................................................................................027 2.2　人格 ...............................................................................................................................031 2.3　價值觀 ...........................................................................................................................037 2.4　能力理論 .......................................................................................................................040 2.5　人職匹配 .......................................................................................................................050 第3章　組織中的知覺與決策 3.1　組織中的知覺判斷 .......................................................................................................061 3.2　行為決策的理論模型 ...................................................................................................070 3.3　行為決策的研究與現(xiàn)象 ...............................................................................................073 第4章　動機產(chǎn)生與持續(xù)激勵 4.1　激勵的基本概念 ...........................................................................................................093 4.2　外源動機視角的激勵理論 ...........................................................................................094 4.3　內(nèi)源需求視角的激勵理論 ...........................................................................................103 4.4　社會認知過程視角的理論 ...........................................................................................112 4.5　強化過程視角的激勵理論 ...........................................................................................118 4.6　激勵理論的綜合模型 ...................................................................................................121 第5章　溝通與人際行為 5.1　管理者的溝通與協(xié)調(diào) ...................................................................................................129 5.2　溝通過程 .......................................................................................................................133 5.3　有效溝通的要點：換位思考 .......................................................................................145 5.4　角色外的溝通：員工建言 ...........................................................................................154 第6章　群體和團隊管理 6.1　群體和團隊 ...................................................................................................................161 6.2　團隊發(fā)展的過程模型 ...................................................................................................170 6.3　群體角色、規(guī)范與動力 ...............................................................................................172 第7章　沖突與協(xié)商 7.1　認識沖突 .......................................................................................................................193 7.2　沖突解決的策略 ...........................................................................................................198 7.3　沖突發(fā)展的五階段模型 ...............................................................................................202 7.4　協(xié)商與談判 ...................................................................................................................206 7.5　中國人談判的文化特征 ...............................................................................................213 第8章　領(lǐng)導行為 8.1　領(lǐng)導概述 .......................................................................................................................220 8.2　經(jīng)典的領(lǐng)導理論 ...........................................................................................................221 8.3　領(lǐng)導的現(xiàn)代理論進展 ...................................................................................................228 8.4　東方文化背景下的領(lǐng)導理論 .......................................................................................236 第9章　組織結(jié)構(gòu)與變革 9.1　無處不在的組織 ...........................................................................................................249 9.2　組織結(jié)構(gòu) .......................................................................................................................253 9.3　組織結(jié)構(gòu)的影響因素 ...................................................................................................260 9.4　組織變革 .......................................................................................................................266 第10章　組織文化 10.1　組織文化 .....................................................................................................................278 10.2　組織文化的理論 .........................................................................................................285 10.3　企業(yè)核心價值觀建設(shè) .................................................................................................289 10.4　組織文化與組織社會化 .............................................................................................295