總序
Preface
序
前言
Chapter One Preflight Work
Unit 1 Preflight Preparation
Unit 2 Boarding and Pre-take-off
Unit 3 Safety Inspection

Chapter Two In-flight Service
Unit 4 Distribution Service
Unit 5 In-flight Meal and Beverage Service
Unit 6 Service for Infants and Children
Unit 7 Service for Special Passengers
Unit 8 Entertainment and Duty-free Service

Chapter Three Emergency Handling
Unit 9 Special Cases
Unit 10 Emergency Cases
Unit 11 First Aid and Crisis Handling

Chapter Four Landing and Arrival
Unit 12 Pre-Ianding Preparation
Unit 13 Disembarkation and Transfer

Chapter Five Language Skills
Unit 14 Complaints and Communications
Unit 15 Application and Interview
Appendix 1 Additonal Information
Appendix 2 Classified Terms and Expressions
Appendix 3 Airlines Logos
Appendix 4 Text Translation
Appendix 5 Key to Exercises
Appendix 6 An English Proficiceny Test on Cabin Attendant
Appendix 7 Tapescripts & Keys for Listening Test （1-10）
Appendix 8 Key to Oral Tests (1-5）
后記
參考文獻(xiàn)