HOW TO WRITE PROPER BUSINESS EMAILS?
PART Ⅰ DEVELOPING POTENTIAL CUSTOMERS
Task 1 Establishing Trade Relations
Lesson 1 Introducing a Trading Company
Lesson 2 Sellers Asking to Establish Trade Relations
Lesson 3 Sellers Highlighting Specialties
Lesson 4 Buyers Asking to Establish Trade Relations

PART Ⅱ NEGOTIATING A CONTRACT
Task 2 Making Inquiries and Offers
Lesson 5 A General Inquiry
Lesson 6 A Specific Inquiry
Lesson 7 An Offer to a General Inquiry
Lesson 8 An Offer to a Specific Inquiry
Lesson 9 Offering Substitute
Task 3 Making Counter-offers
Lesson 10 A Counter-offer （1）
Lesson 11 A Counter-offer (2）
Lesson 12 A Counter-offer (3）
Lesson 13 A Counter-offer (4）
Task 4 Discussing Packaging Issues
Lesson 14 Packing Requirements
Lesson 15 Packing Arrangements
Lesson 16 Shipping Marks
Task 5 Discussing Samples
Lesson 17 Requesting Sampling Fee
Lesson 18 Sending Samples
Task 6 Discussing Shipment Term
Lesson 19 Inquiring About Time of Shipment
Lesson 20 Inquiring About Mode of Shipment
Task 7 Discussing Payment Terms
Lesson 21 Stating Terms of Payment
Lesson 22 Granting a Request for Easier Terms of Payment
Lesson 23 Rejecting a Request for Easier Terms of Payment
Task 8 Concluding a Transaction
Lesson 24 Sending a Purchase Order
Lesson 25 Sending a Proforma Invoice
Lesson 26 Counter-signature
Lesson 27 A Specimen of Sales Contract

Part Ⅲ EXECUTING A CONTRACT
Task 9 Handling Payment Issues
Lesson 28 Urging for the Establishment of LC
Lesson 29 Advising Establishment of LC
Lesson 30 A Sample LC
Lesson 31 Asking for Amendment to LC
Lesson 32 Urging for Balance Payment
Task 10 Handling Shipment Issues
Lesson 33 Urging Shipment
Lesson 34 Shipping Advice

Part Ⅳ SETTLING TRADE DISPUTES
Task 11 Making Claims and Adjustment