吳雯主編的《商務(wù)英語函電》根據(jù)國際貿(mào)易流程分為建立業(yè)務(wù)關(guān)系、詢盤、報盤、還盤、合同、驗貨、付款方式、審證、包裝、裝運(yùn)、保險和索賠十二個環(huán)節(jié)，每封郵件前有業(yè)務(wù)背景提示，幫助學(xué)員增加對業(yè)務(wù)的了解。在業(yè)務(wù)操作中，每筆業(yè)務(wù)每封郵件內(nèi)容都是不同的，如買方要求按美元和人民幣報兩種價格、出具出貨函、催開信用證等，均為原創(chuàng)，也是著作。郵件體現(xiàn)了現(xiàn)代電子商務(wù)英語特點，實訓(xùn)環(huán)節(jié)形式多樣化，從開始熟悉產(chǎn)品、填制單據(jù)到提出索賠等練習(xí)生動有趣，符合國際貿(mào)易流程操作。
本書可作為高等院校商務(wù)英語專業(yè)和國際經(jīng)濟(jì)與貿(mào)易專業(yè)的學(xué)生、國際商務(wù)從業(yè)人員參考使用，也可作為從事國際貿(mào)易工作的專業(yè)人士、公司培訓(xùn)用書的自學(xué)參考書。
Module I Basics for International Business Correspondence
CHAPTER 1 International Business English Correspondence
I. About the Course
II. Guidelines for Effective Business Correspondence
III. Layout of Business E-mails and Letters
Business Link
Skill Training
Module II Establishing Business Relations
CHAPTER 2 Establishing Business Relations
Lesson 1 Self-introduction
Lesson 2 First Inquiry
Lesson 3 Contact Customers after Fair
Business Link
Skill Training
Useful Expressions
Module HI Business NegotJation
CHAPTER 3 Inquiry and Reply
Lesson 4 Inquiring for Quantity Discount
Lesson 5 Asking to Quote Two Kinds of Prices
Lesson 6 A Tabulated Order Inquiry
Skill Training
Useful Expressions
CHAPTER 4 Offers and Counter-offers
Lesson 7 A Non-f'trm Offer
Lesson 8 A Counter-offer
Lesson 9 Offering Substitute Material
Business Link
Skill Training
Useful Expressions
CHAPTER 5 Order and Contract
Lesson 10 Asking to Send an S/C
Lesson 11 Asking to Send PO
Lesson 12 Sending S/C and P/I
Business Link
Skill Training
Useful Expressions
CHAPTER 6 Production and Inspection
Lesson 13 Inline Inspection Reports
Lesson 14 Failed in Inspection
Lesson 15 Asking to Release the Shipment
Business Link
Skill Training
Useful Expressions
CHAPTER 7 Payment
Lesson 16 Payment Negotiation
Lesson 17 Proposing Payment by D/P at Sight
Lesson 18 Settling Balance Payment
Skill Training
Useful Expressions
CHAPTER 8 Establishment of and Amendment to L/C
Lesson 19 Urging Establishment of L/C
Lesson 20 Amend the L/C with Correct Amount
Lesson 21 Amendment to L/C
Business Link
Skill Training
Useful Expressions
CHAPTER 9 Packing and Marking
Lesson 22 Inner Packing and Labeling
Lesson 23 Outer Packing
Lesson 24 Container Loading
Business Link
Skill Training
Useful Expressions
CHAPTER 10 Shipment
Lesson 25 Shipping Instructions
Lesson 26 Confn-ming Delivery Date
Lesson 27 Asking for Partial Shipment
Business Link
Skill Training
Useful Expressions
CHAPTER 11 Insurance
Lesson 28 Insurance Information
Lesson 29 Insurance Clause
Lesson 30 Asking the Seller to Cover Insurance
Business Link
Skill Training
Useful Expressions
CHAPTER 12 Complaints, Claims and Settlement
Lesson 31 Claim on Export Carton
Lesson 32 Settling Complaint
Lesson 33 Settlement on Inferior Quality
Business Link
Skill Training
Useful Expressions
附錄A 外銷員考試模擬題
參考文獻(xiàn)
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