Unit 1 Booking Service
訂票服務
1.1 Flight Tips
1.2 Dialogues
(1)Something Is Wrong with Booking on
the Website
網上訂票遇到問題
(2)Booking a Nonstop Flight
預訂直航班機
(3)Putting a Passenger on a Waiting List
將乘客列入等候名單
(4)Booking for a Vegetarian Passenger
為素食者訂票
1.3 Lanquaqe Points
1.4 Sentence Patterns
Greeting
問候
Offering Help
提供幫助
Saying Goodbye
告別
Expressing and Answering Gratitude
表達與回應感激
1.5 Lanquaqe Practice
1.6 Backgrounds
How to Buy Air Tickets?
如何購買機票
1.7 Exercises
1.8 Supplementary Reading
A Flight Attendant，to Be or Not to Be?
要不要做個空中乘務人員

Unit 2 Departure(1)
準備起飛(一)
2.1 Flight Tips
2.2 Dialogues
(1)Arranging Check-in for Unaccompanied
Children
為無人陪伴兒童辦理登機手續(xù)
(2)Arranging Checkin for a Disabled
Person with a Service Dog
為帶有伺服犬的殘障人士辦理登機手續(xù)
(3)Attending to a Passenger with Lost Property
為丟失物品的乘客提供服務
(4)Offering Help to Passengers Who Missed
Their Flight
為誤機的乘客提供幫助
2.3 Lanquaqe Points
2.4 Sentence Patterns
Giving Directions and Positions
指引方向與位置
Expressing Certainty and Uncertainty
表達確定與不確定
Expressing Disappointment
表達失望
2.5 Language Practice
2.6 Backgrounds
(1)Checking in Animals and Items
為動物和物品辦理登機手續(xù)
……
nit 4 Duty·free Goods
免稅商品
Unit 5 Welcome Aboard
歡迎登機
Unit 6 In-flight Service(I)
飛行中的服務(一)
Unit 7 In-flight Service(1I)
飛行中的服務(二)
Unit 8 Special Service

Unit 9 First Aid
急救
Unit 10 Pre-Landing
準備隆落
Unit 11 Arrival(I)
到扶(一)
Unit 12 Arrival(II)
到達(二)
Unit 13 Customs and
Immigration
海關與入境檢杏
Appendix Interview Techniques
面試技巧
References
參考書目