新編高職高專旅游管理類專業(yè)規(guī)劃教材：飯店英語（附光盤1張）
定 價：29 元
- 作者：李曉紅，謝彥君 編
- 出版時間：2012/6/1
- ISBN：9787563715893
- 出 版 社：旅游教育出版社
- 中圖法分類：F719.3
- 頁碼：187
- 紙張：膠版紙
- 版次：1
- 開本：16開
《新編高職高專旅游管理類專業(yè)規(guī)劃教材：飯店英語》根據(jù)國際旅游飯店發(fā)展的新形勢和新特點，以國際飯店標(biāo)準(zhǔn)為依據(jù)，遵循“工作過程為導(dǎo)向”的教學(xué)設(shè)訃?yán)砟�，依照旅游飯店服�?wù)與管理活動的全過程，主要介紹旅游飯店各個相關(guān)部門的服務(wù)與管理工作等知識技能以及相關(guān)的語言知識技能和交際技能，注重“互動性、交際性、趣味性和實踐性”。
Part I Front Office
Unit 1 Room Reservation
I. Lead-in
II. Situational Dialogues
III. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
V1. Form Filling
Unit 2 Check-in Service
I. Lead-in
II. Situational Dialogues
III. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 3 Bell Service
I. Lead-in
II. Situational Dialogues
III Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 4 Information Service
1. Lead-in
1I. Situational Dialogues
III. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 5 Business Center
I. Lead-in
II. Situational Dialogues
1II. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 6 The Operator
I. Lead-in
II. Situational Dialogues
III. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 7 The Cashier
I. Lead-in
II. Situational Dialogues
III. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 8 Check-out Service
I. Lead-in
I1. Situational Dialogues
III. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 9 Dealing with Complaints
I. Lead-in
II. Situational Dialogues
Ill. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Part II Housekeeping
Part III Food &Beverage
Part IV Recreation and Conference Service
Part V Other Services
References
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