Part One
Unit 1
At the Reception
Greeting and Introduction
Unit 2
In the HR Department
Filling in Forms and Asking for Clarification
Unit 3
To the Supply Room
Asking for and Giving Directions
Unit 4
On the PhOne
Telephone Skills
Unit 5
Changing Working Hours
Making Requests
Unit 6
In the Team
Apologizing and Forgiving
Unit 7
In the WOrkshop
Complaining and Warning
Unit 8
On a Coffee Break
Talking about Hobbies, Sports and Entertainment
Unit 9
In the Lunchroom
Talking about Past Experiences
Unit 10
An Airline Seat
Bookings and Reservations
Unit 11
Promotion
Congratulating and Complimenting
Unit 12
Making a PowerPoint
Asking for and Giving Instructions
Unit 13
A Call from Ted
Making Appointments and Arrangements
Unit 14
Purchasing System Simulation Software
Asking for and Giving Advice
Unit 15
Promating a Product
Describing Objects and People

Part Two